Shipping Policy

Effective Date: January 25, 2025

Please review our Shipping Policy to understand how we handle shipping for orders placed on svarupam.com.

 

1. Shipping Locations

We offer worldwide shipping to most countries. If we are unable to ship to your location, you will be notified during the checkout process.

2. Processing Time

• Orders are typically processed within 3-5 business days of confirmation.

• Processing times may vary during holidays, sales, or peak seasons.

• You will receive an email notification once your order has been dispatched.

3. Shipping Methods and Delivery Times

We partner with trusted courier services to deliver your order safely. Delivery times vary depending on your location:

• Domestic Orders: 5-10 business days

• International Orders: 10-21 business days

Please note that delivery times are estimates and may be affected by customs delays, postal issues, or other unforeseen circumstances.

4. Shipping Costs

• Shipping costs are calculated at checkout based on your location and the weight of the items.

• Occasionally, we may offer free shipping promotions. These will be clearly advertised on the website.

5. Customs, Duties, and Taxes

• International shipments may be subject to customs duties, taxes, or fees imposed by the destination country.

• These charges are the responsibility of the customer and are not included in the order total.

• Please check with your local customs office for more information.

6. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.

• Use this number to monitor the status of your shipment through the courier's tracking system.

7. Undeliverable Packages

If a package is returned to us due to an incorrect address, unclaimed delivery, or refusal to pay customs duties, we will:

• Contact you to arrange re-shipment (additional shipping charges may apply).

• Offer a refund for the order value, excluding the original shipping fee, if re-shipment is not possible.

8. Lost or Damaged Packages

• If your package is lost or arrives damaged, please contact within 7 days of delivery.

• Include your order number and photos of any damage to assist us in resolving the issue promptly.

9. Changes to Shipping Policy

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with the updated "Effective Date."

 

Thank you for choosing SVARUPAM. We appreciate your trust and are committed to delivering our unique creations with care.